SPICE GIFT CARD

Special gifts for special people

What to do when you have trouble finding a gift for a friend or a family member? Let your loved ones buy what they desire.

SC Spice and SC Spice Home Electronic Gift Card is a great opportunity to please your close ones, friends and colleagues! The owner of the E-Gift Card will have the chance to pay in all stores and spend the card’s deposit in parts.

You can personalize the Gift card by choosing a cover and an envelope, and adding a message!

 

CHECK YOUR BALANCE

Please indicate Gift card number to see the balance.
You need to wait 30 minutes after last purchase to see exact balance.




Spice's Electronic Gift Card and its voucher should be treated as money. SC Spice and SC Spice Home do not take any responsibility for lost gift cards nor redeem the amount stolen. If the voucher of a gift card is lost the E-Gift Card can be picked up from SC Spice information centre with the buyer or receiver personal ID. If the card has been picked up already no duplicate cards are given nor the amount redeemed.

CONDITIONS OF USE OF ELECTRONIC GIFT CARDS “SPICE”

Spice electronic gift card. Special gift for special people.

GENERAL PROVISIONS AND DEFINITIONS

Statement – a statement drawn up by the Centre’s security service in the cases specified herein.

Centre – the Shopping Centre “Spice” located at Lielirbes Street 29, Riga, LV 1046, and the Shopping Centre “Spice Home”, located at Jaunmoku Street 13, Riga, LV 1046.

Transaction – a financial operation by means of which payment for a purchase or service is made with the Electronic Gift Card.

Transaction authorisation – an electronic data exchange process consisting of a request for transaction authorisation and the transaction authorisation reports of reply. During the process the content of the magnetic stripe of the Electronic Gift Card, the Electronic Gift Card Balance and its sufficiency for performance of the Transaction are verified. Upon successful parameter verification results the Electronic Gift Card System is ordered to reduce the Electronic Gift Card Balance for the Transaction price. The transaction reply report delivers confirmation from the Electronic Gift Card System on withdrawal of the Transaction price from the Electronic Gift Card Balance to perform the Transaction.

Expiry date – the last date (inclusive) until which the Electronic Gift Card may be used for payments for the transaction at the Trader. The expiry date of the Electronic Gift Card is indicated on the Electronic Gift Card.

Electronic Gift Card – an electronic plastic electronic money card with a unique number issued by SIA “Tirdzniecības centrs Pleskodāle”, intended for payment for goods and services at the Traders’ places for trade at the Centre within the limit of the nominal value of the Electronic Gift Card.

Electronic Gift Card Balance – balance of electronic money in the Electronic Gift Card, i.e. the part of the nominal Electronic Gift Card value yet unused for Transactions at the particular time.

Electronic Gift Card Agreement – an agreement concluded pursuant to these Conditions among Buyer, Issuer and the User on issue and use of the Electronic Gift Card under which the obligations, rights and liability of the Buyer, User and Issuer regarding issue, circulation and use of the Electronic Gift Card are specified.

Nominal value of the Electronic Gift Card – an amount of money paid by the Buyer to the Issuer in exchange for the Electronic Gift Card of the same value. The nominal value of the Electronic Gift Card is indicated on the Electronic Gift Card.

Electronic Gift Card System – the database of Electronic Gift Cards issued by the Issuer for provision of the Electronic Gift Card authorisation, processing and issue which ensures issue of Electronic Gift Cards and processing of Transactions.

Electronic Gift Card System Administrator – a person providing for administration and maintenance of the Electronic Gift Card System and processing of the Electronic Gift Card payments as ordered by the Issuer.

Electronic Payment Terminal – a POS terminal used by the Trader for reading the magnetic stripe of the Electronic Gift Card and for Transaction authorisation.

Issuer – SIA “Tirdzniecības centrs Pleskodāle”, registered in the Commercial Register of Latvia with the number 40003523495, registered office Lielirbes Street 29, Riga, LV-1046.

User – a person using the Electronic Gift Card.

Laws and regulations – all promulgated laws of the Republic of Latvia, orders issued by the Government of the Republic of Latvia and other applicable regulatory acts.

Service Pricelist – charges for services as approved by the Issuer, which is an integral part of these Conditions. The Service Pricelist is drawn up and appended hereto as Annex 1.

Buyer – a person who purchases or orders the Electronic Gift Card from the Issuer.

POS terminal – an electronic device for acceptance of payment cards and/or Electronic Gift Cards by means of which information is read from the magnetic stripe of the Electronic Gift Card.

Trader – a person who has entered into a written agreement with the Issuer on acceptance of Electronic Gift Cards in the Electronic Payment Terminal at its place for trade at the Centre for payment for its traded goods or rendered services.

1. PURCHASE OF ELECTRONIC GIFT CARDS, THE NOMINAL VALUE

1.1 The Electronic Gift Cards are issued with the nominal value of Electronic Gift Card which shall not exceed EUR 150 (one hundred fifty euro). The Buyer may purchase the Electronic Gift Card by determining the nominal value of the Electronic Gift Card freely within the range from EUR 1 (one euro) to EUR 150 (one hundred fifty euro). The Buyer shall indicate the preferred nominal value when purchasing the Electronic Gift Card. The nominal value of the Electronic Gift Card is printed on the Electronic Gift Card. The nominal value of the Electronic Gift Card cannot be changed after issue of the Electronic Gift Card to the Buyer. The Electronic Gift Cards are issued without indicating either the Buyer’s or the User’s name on them. The design of the Electronic Gift Card, i.e. all information to be indicated on the Electronic Gift Card is determined by the Issuer.

1.2 The Buyer may purchase the Electronic Gift Card in accordance with the procedure laid down in these Conditions:

1.2.1 at the Issuer’s information centres situated in the Shopping Centre “Spice” at Lielirbes Street 29, Riga and the Shopping Centre “Spice Home” at Jaunmoku Street 13, Riga by paying in cash or using a payment card serviced by the Issuer. At the information centre the Buyer may purchase Electronic Gift Cards with a total nominal value of not more than EUR 3,000 (three thousand euros) at one time, subject to the limit of the nominal value of one Electronic Gift Card laid down in Article 1.1 of these Conditions;

1.2.2 by filling in a special electronic form on the Issuer’s website www.spice.lv and paying the nominal value of the ordered Electronic Gift Card via bank transfer if the Buyer purchases Electronic Gift Cards with a total nominal value over the limit of EUR 3,000 (three thousand euros).

1.3 The Buyer shall pay the full amount of the Electronic Gift Card nominal value prior to receipt of the Electronic Gift Card. The Buyer may pay the Electronic Gift Card nominal value:

1.3.1 at the Issuer’s information Centre: in cash or by payment card serviced by the Issuer. Information on payment cards that can be used for payment of Electronic Gift Card nominal value is indicated at the Issuer’s information Centre;

1.3.2 by placing an order on the website www.spice.lv – through an account opened in the Buyer’s name in a credit institution covered by the requirements on the prevention of money laundering and terrorist financing that follow from the Law on the Prevention of Money Laundering and Terrorism Financing or the European Union legislation.

1.4 The nominal value of the Electronic Gift Card is printed on the Electronic Gift Card prior to issuing the Electronic Gift Card to the Buyer. The Issuer issues the Electronic Gift Card to the buyer after it has received payment in the amount of the nominal value of the Electronic Gift Card or after it has received confirmation from the credit institution that issued the payment card on reservation of monies in the payment card account to cover the nominal value of the Electronic Gift Card.

1.5 The Issuer shall issue to the Buyer a receipt (or a waybill) on receipt of the nominal value of the Electronic Gift Card, on which it shall indicate the paid nominal value of the Electronic Gift Card and other information specified by the Laws and regulations;

1.6 Upon receiving the Electronic Gift Cards from the Issuer the Buyer shall immediately verify the Electronic Gift Card nominal values indicated on the Electronic Gift Cards and in the issued check or the Goods supply waybill against the amount paid. Should the Buyer establish incompliance the Buyer shall immediately indicate this to the Issuer’s representative who services the Buyer;

1.7 If the Buyer wants to buy the Electronic Gift Cards with a total nominal value of more than EUR 15,000 (fifteen thousand euros) at one time or if the nominal value of the Electronic Gift Cards purchased by the Buyer during a calendar year exceeds the value of EUR 15,000 (fifteen thousand euros), the Issuer shall have the right, in order to fulfil the requirements laid down in the Law on the Prevention of Money Laundering and Terrorism Financing, to request from the Buyer and the Buyer is obliged to provide true information and documents necessary for the Buyer’s due diligence, including information on the Buyer’s beneficial owners, transactions executed by the Buyer, economic and personal activity, financial position, sources of money or other funds of the Buyer and beneficial owners. The Issuer shall have the right to request information necessary for due diligence also on other occasions when the Issuer considers it necessary to carry out the Buyer’s due diligence.

1.8 The Issuer may refuse to issue the Electronic Gift Cards to the Buyer at any moment of purchasing the Electronic Gift Cards.

1.9 If the Buyer purchases the Electronic Gift Cards by filling in a special electronic form on the Issuer’s website www.spice.lv, the ordered Electronic Gift Cards shall be issued to the Buyer according to the following procedure:

1.9.1 after the form has been filled in, a relevant advance invoice in the amount of the nominal value of the ordered Electronic Gift Cards shall be generated automatically on the Issuer’s website www.spice.lv. The Buyer shall also receive the invoice at the email address provided by the Buyer;

1.9.2 The order for the Electronic Gift Cards placed by the Buyer shall be binding on the Buyer as of payment by the Buyer of the invoice issued to it. Should the Buyer default payment of the issued invoice the Buyer’s order shall become invalid automatically.

1.9.3 no later than 5 (five) working days after the Buyer made payment for the Electronic Gift Cards in accordance with the Conditions, the Issuer shall confirm the Buyer’s purchase and the Buyer shall receive a confirmation at the Buyer’s email address specified in the form that the Electronic Gift Cards are ready to be issued to the Buyer;

1.9.4 The Buyer can receive the ordered and paid for Electronic Gift Cards at the information centre of the Shopping Centre “Spice” every day from 10:00 to 22:00 hours, after the due order performance date.

1.9.5 When arriving for the Electronic Gift Cards, the Buyer shall show to the personnel of the Issuer’s information centre issuing the Electronic Gift Cards a personal identification document and a relevant power of attorney if the Buyer’s authorised representative has arrived to receive the Electronic Gift Cards. The Issuer shall make copies of the personal identification document and the power of attorney presented by the Buyer;

1.9.6 The Issuer shall issue the ordered Electronic Gift Cards to the Buyer who has made payment for the ordered Electronic Gift Cards or the Buyer’s authorised representative against signature confirming the receipt of the ordered Electronic Gift Cards.

1.10 Prior to issue of the Electronic Gift Card to the Buyer the Issuer is entitled to perform the customer identification procedures as specified under laws and regulations and refuse to issue the Electronic Gift Card if the Buyer’s identification is not possible. The Issuer is entitled to refuse issue of the Electronic Gift Card to the Buyer if it has suspicions of possible attempt of laundering of proceeds from crime or of terrorist financing, as well as in other cases specified under laws and regulations or these Conditions.

2. PAYMENTS OF ELECTRONIC GIFT CARD CHARGE, SERVICE AND ADDITIONAL SERVICE FEES

2.1 The Buyer and Users shall pay the charges and service fees specified in the Service Pricelist (Annex 1 to the Conditions) for additional services and operations performed upon the request of the Buyer or User.

2.2 After the expiry of the Electronic Gift Card as determined in Article 6.2.1 of the Conditions, should there remain any balance on the Electronic Gift Card, a fee will be collected in accordance with the Service Pricelist for maintenance of the Electronic Gift Card entry. The said amount is automatically deducted from the Electronic Gift Card Balance until the Electronic Gift Card Balance reaches EUR 0.00 (zero euro).

3. TRANSFER OF ELECTRONIC GIFT CARDS TO THIRD PARTIES

3.1 The Buyer and Users are entitled to transfer freely Electronic Gift Cards to other Users. Physical transfer of the Electronic Gift Card to another person includes transfer of all rights and obligations related to the Electronic Gift Card to this person with the same.

3.2 Transfer of Electronic Gift Cards to the User is not related to and does not depend on any formalities or duty of notice towards the Issuer.

3.3 The true and exclusive legal User of the Electronic Gift Card shall be the person at whose disposal this Electronic Gift Card is actually placed.

3.4 The Buyers are liable for use of the Electronic Gift Cards purchased by them in accordance with the Laws and Regulations (including tax legislation) and these Conditions. The Buyers shall introduce the Users to whom they transfer the Electronic Gift Card with these Conditions and the Service Pricelist and to provide for that the Users acknowledge such as binding on them and comply with such.

3.5 The User acquires all rights and obligations related to the Electronic Gift Card as of receipt of the Electronic Gift Card and starting its use, i.e. as of exercise of any rights specified for the User under these Conditions.

4. TRANSACTIONS WITH ELECTRONIC GIFT CARDS

4.1 The Electronic Gift Card may be used for performance of Transactions by any person at whose disposal the Electronic Gift Card is. Neither the Trader accepting the Electronic Gift Cards for performance of Transactions nor the Issuer is obliged to verify whether the User is the legal User of the Electronic Gift Card, how the User has obtained the Electronic Gift Card or whether the User has legal basis to use the Electronic Gift Card at their disposal.

4.2 Electronic Gift Cards may be used for Transactions at the Centre only with those Traders who have concluded an agreement with the Issuer on acceptance of the Electronic Gift Cards for Transactions at the Trader in the Centre. For the purpose of identification of such Trader the façade of the Trader’s store bears the label of the Electronic Gift Card. Electronic Gift Cards are not intended for use and cannot be used outside the Centre.

4.3 Performance of Transactions with the Electronic Gift Card shall be in compliance with these Conditions and the following terms:

4.3.1 The User may use the Electronic Gift Card for an unlimited number of Transactions until the total Transaction amount paid with the Electronic Gift Card exceeds the nominal value of the Electronic Gift Card or until the card expires.

4.3.2 the Electronic Gift Card may be used at one or a number of Traders as preferred by the User in accordance with Article 4.2 hereof.

4.3.3 the Trader is not entitled to refuse acceptance of a valid Electronic Gift Card for performance of a Transaction at the Trader’s, except if the respective Transaction corresponds to the characteristics of suspicious or unusual transactions as specified under laws and regulations, or if the Trader’s Electronic Payment Terminal does not work, or if the Electronic Gift Card submitted to the Trader shall be deemed invalid as stated in Article 9 of these Conditions.

4.3.4 where the Electronic Gift Card Balance is not enough to perform the Transaction the Trader shall accept the Electronic Gift Card for performance of the Transaction provided the User adds the insufficient amount by paying in cash, with a payment card or another Electronic Gift Card issued by the Issuer, provided the Trader’s Electronic Payment Terminal permits such.

4.3.5 where the User prefers to perform the Transaction, fully or partly, with the Electronic Gift Card the User shall produce the Electronic Gift Card for the Trader’s employer at the cash register before conducting the Transaction. The Electronic Gift Card is used for performance of the Transaction by reading the data off the magnetic stripe of the Electronic Gift Card and authorising the Transaction by the Trader’s Electronic Payment Terminal in the presence of the User. When authorising the purchase, the Electronic Gift Card System reduces the Electronic Gift Card Balance by the amount of the requested Transaction authorisation generated by the Electronic Payment Terminal. Where the Electronic Gift Card Balance is insufficient for payment of the full amount indicated in the Transaction authorisation request, the Transaction authorisation is rejected. No fee is charged from the User on payment with the Electronic Gift Card.

4.3.6 the Trader shall issue to the User a printout from the Electronic Payment Terminal confirming the payment of the Transaction price with the Electronic Gift Card – a cheque on which the Trader’s details, the last four digits of the Electronic Gift Card number, the description of the Transaction and the Transaction amount paid with the Electronic Gift Card shall be indicated; and the cash register receipt. Prior to leaving the cash register the User shall verify the accuracy and correspondence of the data in the cheque of the Electronic Payment Terminal and the cash register receipt, and should there appear to be any error or incompliance, inform the Trader’s representative immediately.

4.3.7 regardless of the Transaction authorisation having taken place, the Transaction is deemed paid for with the Electronic Gift Card only after the User has passed a copy of the Electronic Payment Terminal cheque signed by the User to the Trader’s employee. Until then the Trader is entitled to detain the User at the Trader’s place for trade and demand performance of the Transaction or return of purchased objects, where necessary calling the security service of the Centre for marking the respective fact in writing by drawing a relevant Statement.

4.3.8 after approval of the Transaction authorisation the Transaction may be cancelled only provided the Trader agrees to it in accordance with its transaction handling policy or if the data indicated in the Electronic Payment Terminal cheque issued to the User do not correspond to the Transaction performed by the User or to the data indicated in the cash register receipt issued to the User.

4.3.9 Transactions fully or partly paid for with the Electronic Gift Card shall become irrevocable after the User has left the Trader’s place for trade.

4.3.10 cancellation of the Transaction in the understanding of these Conditions shall be an action whereby the Trader cancels the Transaction authorisation in the Electronic Gift Card System upon the User’s request. Cancellation of the Transaction does not release the User from the obligation to pay for the purchased product or received service, except if the User requests simultaneously cancellation of the Transaction as specified in Article 4.3.11 of these Conditions.

4.3.11 Transactions fully or partly performed with the Electronic Gift Card may be cancelled in the cases and according to the procedure specified under laws and regulations and in compliance with the procedure stated by the particular Trader.

4.3.12 where the User requests cancellation of the Transaction as provided for by the laws and regulations after it has become irrevocable in accordance with Article 4.3.9 of these Conditions hereof and returns the goods which were paid for with the Electronic Gift Card, the Trader shall return the value of the goods to the User in cash or otherwise in accordance with the Trader’s procedure of transaction cancellation.

4.3.13 the amount paid with the Electronic Gift Card for a cancelled Transaction, where it is no longer revocable as described in Article 4.3.9 of these Conditions hereof, is not returned back into the Electronic Gift Card.

4.4 The User can verify the Electronic Gift Card Balance during the validity of the Electronic Gift Card free of charge at the Issuer’s information centre at the Centre by submitting the Electronic Gift Card to the Issuer’s employee, or in the Issuer’s homepage www.spice.lv by entering the number of the Electronic Gift Card. Where the Trader has concluded a respective agreement with the Issuer, the User can obtain information about the Electronic Gift Card Balance from the Trader prior to conducting the Transaction, by submitting the Electronic Gift Card to the Trader’s employee at the cash register. The Trader shall not accept the Electronic Gift Card for verification of the Electronic Gift Card Balance if the Trader’s Electronic Payment Terminal is not intended for it or if the Trader is unable to comply with the requirements of Article 4.5 of the Conditions and issue to the User a printout from the Electronic Payment Terminal confirming performance of verification of the Electronic Gift Card Balance. The Trader’s employee is not obliged to inform the User on the Electronic Gift Card Balance if the User does not intent to conduct a Transaction with the Trader.

4.5 Upon performance of the Transaction the Trader shall issue to the User the Electronic Payment Terminal printout confirming the Transaction performed with the Electronic Gift Card or its rejection, provided the Trader’s Electronic Payment Terminal provides for such function. Where the Trader is unable to issue the Electronic Payment Terminal printout confirming the Transaction, the Trader shall mark the respective fact in a statement signed by the Trader and the User. Should the Trader refuse to issue the Electronic Payment Terminal printout confirming the Transaction or to draw the statement indicated in this Article, the User is entitled, without leaving the Trader’s sales outlet, to call the Centre’s security service and request marking the respective fact in writing by drawing the Statement.

4.6 The User shall take into account that repeated insertion of the Electronic Gift Card in the Trader’s Electronic Payment Terminal for full or partial payment for the Transaction and repeated reading of the Electronic Gift Card’s magnetic stripe data is permitted only when the initial Transaction authorisation request has been negative and the Trader has issued to the User the printout from the Electronic Payment Terminal which proves rejection of the Transaction authorisation, provided the Electronic Payment Terminal at the Trader’s disposal performs such function, or when the first insertion of the Electronic Gift Card has been upon the User’s request to verify the Electronic Gift Card Balance and the Trader has issued to the User the respective Electronic Payment Terminal printout confirming such, or the Transaction authorisation has taken place and the Transaction documents as indicated in Article 4.3.6 of these Conditions have been issued to the User and the User intends to perform another Transaction with the Electronic Gift Card. The User shall immediately call the Centre’s security and request it to mark the respective fact in writing by drawing the Statement, should the User have suspicion about that the Trader’s employer has without permission repeatedly inserted the Electronic Gift Card in the Electronic Payment Terminal and read the data on its magnetic stripe.

5. RESTRICTIONS ON TRANSACTIONS WITH THE ELECTRONIC GIFT CARDS

5.1 Electronic Gift Cards cannot be used for receipt of cash from the Trader. The Trader shall not return the Electronic Gift Card Balance in cash, whatever the amount.

5.2 The Electronic Gift Card Balance cannot be used for payment for a new Electronic Gift Card.

5.3 The Issuer is entitled, upon its own initiative, or by agreement with a particular Trader, to determine the Transactions or types of Transactions for the performance of which the Electronic Gift Card is not valid.

5.4 Electronic Gift Cards cannot be used for Transactions which are deemed suspicious or unusual financial transactions pursuant to the laws and regulations. A Transaction performed with the Electronic Gift Card is deemed an unusual transaction if the Transaction corresponds to the characteristics of the unusual transaction specified under laws and regulations. The Trader is entitled to refuse acceptance of the Electronic Gift Card and refuse the Transaction with the User if the Transaction corresponds to the said characteristics of a suspicious or unusual transaction or if the Trader has another justified reason to consider the respective Transaction to be a suspicious transaction.

6. VALIDITY TERM OF THE ELECTRONIC GIFT CARD

6.1 The Electronic Gift Card is valid and can be used for Transactions as of its issue to the Buyer.

6.2 The validity period of the Electronic Gift Card shall be:

6.2.1 6 (six) months as of issuance of the Electronic Gift Card; or

6.2.2 1 (one) month of the Electronic Gift Card issuance in the event the Electronic Gift Card has been replaced with a new Electronic Gift Card as indicated in Article 7.1 and 7.2. of Conditions. The expiry date of the Electronic Gift Card is indicated on the Electronic Gift Card.

6.3 The validity of the Electronic Gift Card expires on the day following the expiry date indicated on the Electronic Gift Card.

7. REPLACEMENT OF THE ELECTRONIC GIFT CARDS

7.1 The User may replace expired Electronic Gift Card within 1 (one) year following the expiry of the Electronic Gift Card at the Issuer’s with a new Electronic Gift Card bearing the balance available on the day of issue of the new Electronic Gift Card, and a new expiration date, which shall be 1 (one) month following the date of replacement of the Electronic Gift Card. In order to replace an expired Electronic Gift Card with a new, the User shall submit the replaceable Electronic Gift Card to the Issuer. The Issuer shall not replace the Electronic Gift Card, unless the replaceable Electronic Gift Card is submitted to it. The User can receive the Electronic Gift Card indicated in this Article at the information centre of the respective Centre within 1 (one) workday after submission of the replaceable Electronic Gift Card to the Issuer. For reasons of clarity, the fee for maintenance of the Electronic Gift Card determined in Article 2.2 of these Conditions will be applied to the new Electronic Gift Card regardless of whether its validity has been renewed.

7.2 Electronic Gift Card with mechanical defects, which cannot therefore be used for performance of Transactions may be replaced with new Electronic Gift Card provided at least the whole card number can be seen or the card’s magnetic stripe can be read. The Electronic Gift Card number is deemed undecipherable if just one of the digits of the Electronic Gift Card number is either not visible or cannot be established. If neither the whole Electronic Gift Card number can be seen, nor it is possible to use the card’s magnetic stripe, the Electronic Gift Card is not replaced with a new Electronic Gift Card. In order to replace a defective Electronic Gift Card the User shall submit to the Issuer the defective Electronic Gift Card together with a written application and pay the fee payable on replacement of the Electronic Gift Card in accordance with the Service Pricelist. The Issuer shall verify the Electronic Gift Card Balance, accept the application on replacement of the defective Electronic Gift Card, provided the fee for replacement of the Electronic Gift Card has been paid. The User can receive the new Electronic Gift Card with the same balance as the defective Electronic Gift Card at the Issuer indicated by the User in their application within 1 (one) workday after submission of the application. The Issuer shall draw a defects statement on replacement of the defective Electronic Gift Card. In the defects statement the User’s name, surname, personal number and contact telephone number and the nature of defects of the replaceable Electronic Gift Card shall be indicated. The defects statement shall be signed by the Issuer’s employee who accepts the application on replacement of the Electronic Gift Card and the User who wishes to replace the defective Electronic Gift Card.

7.3 The User shall pay the service fee in accordance with the Service Pricelist on each replaceable Electronic Gift Card when the Electronic Gift Card is replaced as provided for by Articles 7.1 or 7.2 of these Conditions. The fee for replacement of the Electronic Gift Card indicated in this Article shall be paid either in cash or with a payment card issued by the bank prior to issue of the new Electronic Gift Card. The replaceable or another Electronic Gift Card shall not be used to pay for replacement of the Electronic Gift Card.

7.4 The Issuer shall perform the exchange of the valid Electronic Gift Card Balance for money within 5 (five) working days from the day of receipt of the relevant submission and the Electronic Gift Card to be exchanged, as well as receipt of other documents and information, which is requested by the Issuer from the Electronic Gift Card submitter and which is required by the Issuer to perform the identification and due diligence of the relevant Electronic Gift Card submitter in the manner set forth by the Laws and Regulations. When making the submission, the Electronic Gift Card submitter shall show to the Issuer a personal identification document and a relevant power of attorney if the submission is made by an authorised representative.

7.5 Prior to paying the Electronic Gift Card Balance to the Electronic Gift Card submitter, the Issuer is entitled to perform the customer identification procedures as specified under laws and regulations and refuse to issue the Electronic Gift Card if the submitter’s identification is not possible. The Issuer is entitled to refuse to pay the Electronic Gift Card Balance to the Electronic Gift Card submitter if it has suspicions of possible attempt of laundering proceeds from crime or of terrorist financing, as well as in other cases specified under laws and regulations or these Conditions.

7.6 The Issuer shall not pay the Electronic Gift Card Balance in cash. The Issuer shall pay the Electronic Gift Card Balance only to the account opened in the Electronic Gift Card submitter’s name in a credit institution covered by the requirements on the prevention of money laundering and terrorist financing that follow from the Law on the Prevention of Money Laundering and Terrorism Financing or the European Union legislation. The purpose of the payment order shall contain, inter alia, the identification information of the Electronic Gift Card submitter.

8. LOST AND INVALID ELECTRONIC GIFT CARDS, WITHHOLDING

8.1 Buyers and Users shall be responsible for storage and retention of Electronic Gift Cards. Lost Electronic Gift Cards are not renewed and cannot be suspended (blocked) or cancelled. This Article shall also refer to stolen Electronic Gift Cards or to Electronic Gift Cards which the Buyer or User has been otherwise unlawfully deprived of.

8.2 Electronic Gift Cards shall be invalid, provide they comply with at least one of the following features – (a) they have expired, (b) their balance equals EUR 0 (zero euro), (c) they are defective or (d) they are counterfeits or bear features of a counterfeit.

8.3 The Electronic Gift Card is deemed counterfeit if the Electronic Gift Card Balance exceeds the nominal value of the Electronic Gift Card, or its exceeds EUR 150 (one hundred fifty euro), or if it does not correspond to the Electronic Gift Card sample as specified by the Issuer, or if it bears other features of a counterfeit.

8.4 Electronic Gift Cards deemed invalid as provided for by Article 8.2 shall not be accepted for the Transactions and for payment of the Transaction prices. Replacement of an invalid Electronic Gift Card shall be only possible in compliance with these Conditions.

8.5 An Electronic Gift Card with a completely used nominal value is deemed invalid regardless of the remaining validity period.

8.6 Defective Electronic Gift Cards or expired Electronic Gift Cards may be replaced with valid Electronic Gift Cards as provided for by Article 7.1 or 7.2 of these Conditions, provided they comply with the requirements specified in Article 7.1 or 7.2 respectively.

8.7 Counterfeit Electronic Gift Cards are cancelled and their User shall lose any User right as of establishment of the counterfeit.

8.8 The Trader is not entitled to detain an Electronic Gift Card, except where the Electronic Gift Card is found counterfeit as provided for by these Conditions or if the Trader has justified suspicion on that the Electronic Gift Card is counterfeit, or if the User performs a suspicious or unusual financial transaction. When detaining an Electronic Gift Card, the Trader shall immediately call the Centre’s security service and request to mark the respective fact in writing by drawing a Statement.

8.9 Where Electronic Gift Cards are detained due to suspicion of counterfeit, the Issuer shall verify the authenticity of the detained Electronic Gift Cards. Where the Electronic Gift Cards are found to be authentic, they shall be returned to the user. Should counterfeit of the Electronic Gift Card be proved, the detained Electronic Gift Cards are deemed invalid for further use and are submitted to law enforcement authorities.

8.10 Where Electronic Gift Cards are detained in relation to suspicion of a suspicious or unusual transaction, the Trader shall call the Centre’s security and request it to mark in writing the circumstances of obtaining the Electronic Gift Card by drawing a Statement. The Issuer shall evaluate the User’s explanation, and where necessary, inform the law enforcement authorities and authorities for control of laundering proceeds from crime about the respective transaction. If after verification of the circumstances of obtaining the Electronic Gift Card there are no grounds to doubt the lawfulness of its obtaining, the Electronic Gift Card shall be returned to the User.

8.11 If the Trader detains the Electronic Gift Card without justification, the user shall immediately call the Centre’s security and request in to mark the respective fact in writing by drawing the Statement.

8.12 Should the User submit to the Issuer an application on unlawful or unjustified detention of Electronic Gift Cards on the part of the Trader, the User shall prove the fact of detention of the Electronic Gift Card and that the Trader or its employee has detained the card. Should the User be able to prove it, an Electronic Gift Card with the same balance as the detained Electronic Gift Card shall be issued to the User.

8.13 Any mechanical (physical), electronic or other alteration of information contained in the Electronic Gift Card or its magnetic stripe shall be prohibited. If alteration or an attempt of alteration of information included in the Electronic Gift Card or its magnetic stripe is established the Issuer is entitled to cancel the respective Electronic Gift Card.

9. COMPLAINTS REGARDING TRANSACTIONS

9.1 All complaints referring to Electronic Gift Cards, including Transactions performed with Electronic Gift Cards, the Electronic Gift Card Balances and nominal values shall be submitted by the User to the Issuer no later than within 6 (six) months after expiry of the Electronic Gift Card. Complaints submitted after the deadline indicated in this Article will not be examined and the refusal of their examination shall not be subject to dispute or appeal. The User shall verify correspondence of the information about the Transaction performed by the User indicated in the Electronic Payment Terminal printout (cheque) confirming the Transaction and issued to the User to the Transaction actually performed by the User and the information indicated in the cash register receipt before the User signs the said cheque (Article 4.3.6 hereof). The accuracy of this information and its correspondence to the Transaction performed by the User shall not be disputed on the part of the User.

9.2 The complaints described in Article 9.1 of these Conditions (hereinafter referred to as the Complaints) shall be submitted in writing, indicating the complainant’s name, surname, personal number, contact telephone number and address, the Electronic Gift Card number, the Transactions performed with the Electronic Gift Card disputed by the complainant, facts and circumstances substantiating the Complaint and the order of the complainant. The Complaint shall be appended with documents (where such are available to the complainant) which confirm the facts and circumstances stated in the Complaint. The Complaint shall be submitted to the Issuer at the information centre of the Shopping Centre “Spice”. The Complaint shall be appended with the Electronic Gift Card in relation to which the Complaint is filed. The Complaint is not accepted if the complainant is unable to submit the Electronic Gift Card. Upon acceptance of the Complaint the Issuer’s representative verifies the Electronic Gift Card Balance and authenticity, and issues to the user a confirmation on receipt of the Complaint, in which the User’s name, surname, personal number, the number and balance of the submitted Electronic gift card are indicated. The User shall certify the accuracy of information indicated in the confirmation by signing under the Issuer’s counterpart.

9.3 The Issuer shall examine the User’s Complaints within 10 (ten) workdays after receipt of the Complaint and provide a written reply to the User. Where the reply does not satisfy the User, the User is entitled to refer the dispute to the court for resolution as provided for by Laws and Regulations.

9.4 The obligation and means of proving the Complaint:

9.4.1 where the User does not dispute the fact of performance of the Transaction but disputes the Transaction amount, the User shall prove its statement with the Electronic Payment Terminal printout (cheque) issued by the Trader confirming the Transaction and the cash register receipt;

9.4.2 where the User disputes the fact of performance of the Transaction, the Transaction is deemed executed if its performance is confirmed by the Electronic Gift Card Administrator, the Trader’s cash register printout containing such information which corresponds to the information contained in the Transaction confirmation printout from the Electronic Payment Terminal issued on the same Transaction;

9.4.3 the Electronic Gift Card System Administrator confirms the fact of performance of the Transaction provided the data in the Electronic Gift Card System confirm that the Transaction authorisation has taken place. According to the obtained Transaction authorisation parameters the Transaction authorisation is not possible without physical insertion of the Electronic Gift Card in the Electronic Payment Terminal;

9.4.4 should a dispute arise regarding the nominal value of the Electronic Gift Card, the nominal value indicated in the receipt issued to the Buyer according to Article 1.3.6 of the Conditions shall prevail. Where the complainant is unable to submit the respective receipt, the amount established on the basis of the Issuer’s cash register’s data shall prevail.

9.5 Should the User’s Complaint be found substantiated, the Issuer shall return to the User the submitted Electronic Gift Card and issue to the User a new Electronic Gift Card with the nominal value corresponding to the amount of the User’s complaint which has been found substantiated. Where the User’s Complaint is found unsubstantiated the User shall pay the Complaint examination fee in accordance with the Service Pricelist.

9.6 After receipt of the User’s Complaint the Issuer is entitled to withhold the Complaint examination fee indicated in Article 9.5 of the Conditions from the respective Electronic Gift Card account. If the User’s Complaint is substantiated, the withheld Complaint examination fee indicated in Article 9.5 shall become available to the User. In the event of unsubstantiated Complaint the withheld Complaint examination fee indicated in Article 9.5 shall be automatically withdrawn from the respective Electronic Gift Card.

10. LIABILITY OF THE ISSUER

10.1 The Issuer shall not be liable for any defects, safety and compliance with the agreement of the goods or services which have been obtained through performing a Transaction with the Electronic Gift Card, and all claims and complaints regarding the said shall be raised directly against the particular Trader or other parties liable under the law for the safety, defects or compliance with the agreement of goods and services.

10.2 The Issuer shall in no manner be liable for acts or omissions of the Trader, nor shall it grant to the User any representations and warranties in regard to the Trader and the goods or services it trades in. The User themselves shall undertake all risk of transacting with the Trader.

10.3 The Issuer shall be liable towards the User as provided for by these Conditions for loss of the electronic money transferred onto the Electronic Gift Card and erroneously performed Transactions with the Electronic Gift Card, provided loss of electronic money or erroneously performed transaction has happened due to faults or incorrect operation of the Electronic Gift Card, Electronic Gift Card System or the Electronic Payment Terminal, and except where the respective defect or incorrect use has been caused by the User themselves or it has been caused by deliberate acts of third parties.

10.4 The Issuer shall not be liable for indirect loss and unearned profits of the Buyers and Users, or for damages caused to the Buyer or Trader due to loss, theft or other unlawful deprivation, damage or invalidation of the Electronic Gift Card.

10.5 The Issuer’s liability towards the Buyer and User under these Conditions shall not exceed the Electronic Gift Card Balance lost by the particular Buyer or User due to the fault of the Issuer or the Electronic Gift Card System Administrator. Upon calculation of damages, such shall not include the value of Transactions the fact of whose performance or amount has not been disputed under these Conditions.

11. THE ELECTRONIC GIFT CARD AGREEMENT

11.1 Upon purchasing the Electronic Gift Card the Buyer get acquainted and concludes the Electronic Gift Card Agreement with the Issuer under which they confirm that they have become acquainted with these Conditions and that they agree with them and undertake to comply with them. The Electronic Gift Card Agreement consists of these Conditions, the Service Pricelist, the Electronic Gift Card and the receipt or goods waybill issued by the Issuer on purchase of the Electronic Gift Card. These Conditions shall be an integral part to the Electronic Gift Card Agreement and as such shall be binding on all Buyers and Users.

11.2 The Electronic Gift Card Agreement shall be entered into conclusively. The Electronic Gift Card Agreement is concluded on behalf of the Issuer by the Issuer’s employee accepting the Buyer’s application for purchase of the Electronic Gift Card. The Electronic Gift Card Agreement is deemed concluded as of issue of the Electronic Gift Card to the Buyer or where an order for Electronic Gift Cards is placed – as of the respective order becoming binding on the Buyer.

11.3 Submission of the Electronic Gift Card by the User to the Trader for performance of a Transaction by means of the Electronic Gift Card or other exercise or non-exercise of any rights of the User as provided for by these Conditions or laws and regulations on the part of the User is deemed the User’s agreement to these Conditions and shall per se establish a contractual relation between the User and the Issuer, the content and scope of such relation being prescribed by these Conditions, whereby such relations is deemed part of the Electronic Gift Card Agreement between the User and the Issuer.

11.4 The mutual relations of the Traders and the Issuer shall be established under mutual agreements in addition to these Conditions.

12. AMENDMENTS TO THE CONDITIONS

12.1 Amendments to these Conditions approved by the Issuer after conclusion of the Electronic Gift Card Agreement, which reduce the scope of the User’s or Buyer’s rights or specify new obligations for them shall not be binding on either the Buyers who have purchased the gift cards prior to approval of the amendments to the Conditions, or other Users who possess Electronic Gift Cards issued prior to approval of the amendments to the Conditions. This Article of the Conditions shall not apply to Users who renew Electronic Gift Cards after expiry of their initial period of validity.

12.2 Article 12.1 of these Conditions shall not apply to the Issuer’s decisions regarding establishment of features of suspicious financial transactions, or to any amendments to the Conditions adopted in relation to amendments to the Laws and Regulations which have taken effect after approval of these Conditions, or introduction of which has been required by the competent supervisory or controlling authorities of the Republic of Latvia, or to such amendments which expand the scope of the User’s rights or alters or adjusts the procedures specified under these Conditions.

13. OTHER PROVISIONS

13.1 The Issuer is entitled to process the personal data of Buyers and Users to the extent such is necessary for performance of these Conditions, administration and operation of the Electronic Gift Card System and the Electronic Gift Card Ordering System established on the Issuer’s website www.spice.lv, and compliance with requirements of laws and regulations binding on the Issuer. The Issuer is entitled to delegate the Electronic Gift Card System and Ordering System administration and operation functions and processing of the personal data of Buyers and Users necessary for these purposes to the Electronic Gift Card System and Ordering System Administrator. Traders are entitled to process the User data in the cases provided for by these Conditions and for the purposes indicated under these Conditions in compliance with the requirements set forth in laws and regulations. The Issuer and the Electronic Gift Card System Administrator are entitled to transfer to each other the personal data of Buyers and Traders to the extent such is necessary in relation to establishment, administration and operation of the Electronic Gift Card System and performance of these Conditions. Transfer of personal data of Buyers and Users for processing to third parties for commercial purposes shall not be permitted.

13.2 The Issuer, its related parties and the respective contractual partners shall hold the copyright of the design of the Electronic Gift Card and the right to the trademarks, logotypes and other differentiating and recognised symbols used on the Electronic Gift Card. Transfer of the Electronic Gift Card to the Buyer shall not entitle either the Buyer or further Buyers in any manner whatsoever to reproduce the Electronic Gift Card, either wholly or in part, or to use any of the Issuer’s, its related parties’ and third parties’ trademarks, logotypes and other differentiating and recognised symbols placed on the Electronic Gift Card.

13.3 These Conditions and the Electronic Gift Card Agreement shall be governed by the laws of the Republic of Latvia.

13.4 All disputes referring to performance of these Conditions and the Electronic Gift Card Agreement, unless resolved through mutual negotiations between the Buyer or the User and the Issuer, shall be resolved at the court of the Republic of Latvia according to the plaintiff’s preference.

13.5 The Conditions are drawn up in English and Latvian, whereas Latvian shall prevail in case of controversy.


Find out information about remaining balance of Spice gift e-card:

  • On www.spice.lv,
  • By 24 hour service phone +371 67 092 555
  • In Spice and Spice Home information centres,
  • In stores of Spice and Spice Home, where the gift e-card’s sign is placed.

Inquiries:

Information centre of Spice Home shopping centre:

Phone number: +371 67 798 177, e-mail: infomic@spice.lv

Working hours: Monday-Saturday 10:00–21:00; Sunday 10:00–20:00.

Information centre od Spice shopping centre:

Phone number:+371 67 807 281, e-mail: info@spice.lv

Working hours: every day10:00 – 22:00.

Emitent of Spice electronic gift card is SIA “Tirdzniecības centrs Pleskodāle”, Reg. No. 40003523495, Lielirbes ielā 29, Rīga, LV-1046, Latvija, e-mail: spice@spice.lv.



Service Pricelist for the Electronic Gift Cards Spice

Service Charge
Charging the Electronic Gift Card Free of charge
Verification of the Electronic Gift Card Balance Free of charge
Electronic Gift Card Transaction fee Free of charge
Change of Purchase order (for every card) EUR 3.00 (for each card)
The fee for account maintenance after the expiry date of the Electronic Gift Card EUR 2.85 (per month)
Additional services
Replacement of a defective Electronic Gift Card EUR 7.00
Examination of an unsubstantiated complaint EUR 7.00
Extension of the validity of the Electronic Gift Card Free of charge
PACKAGING
An envelope for the Electronic Gift Card EUR 1.00
A greeting card for the Electronic Gift Card EUR 0.15


Notes:

  1. All prices in the Service Pricelist are indicated with VAT.
  2. The charges for services not indicated in the Service Pricelist and Conditions are unilaterally stated by the Issuer.